Return & Refund Policy

At L&Z Jewelry, we want you to shop with confidence.

30-Day Return Policy

We offer a 30-day return period from the date of delivery for eligible items.

To qualify for a return:

• Item must be unworn and in original condition.
• Item must include all original packaging and certificates.
• Return request must be submitted within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made jewelry
• Personalized or engraved items
• Resized rings
• Final sale items

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Contact Us

For return requests or questions, please contact:

L&Z Jewelry
Arcadia, California
Email: lzjewelryrepair@gmail.com